Identified as one of the key hospitality technologies for the future*, chat is the way guests want to communicate with your hotel. But not all chat platforms are fit for purpose.
Hotel guests have different needs than Hotel teams…
That’s why Staytus offer two systems that are connected to each other:
* Skift research adapted from McKinsey & Company
Identified as one of the key hospitality technologies for the future*, chat is the way guests want to communicate with your hotel. But not all chat platforms are fit for purpose.
Hotel guests have different needs than Hotel teams…
That’s why Staytus offer two systems that are connected to each other:
* Skift research adapted from McKinsey & Company
HOTEL CHAT
FOR GUESTS
- Scan QR Code
- Available via public website
- Chat in 100+ languages
HOTEL CHAT
FOR GUESTS
- Scan QR Code
- Available via public website
- Chat in 100+ languages
HOTELIER SUITE
FOR STAFf
- GDPR-compliant
- Staff can chat in native languages
- Accessible via mobile or desktop
HOTELIER SUITE
FOR STAFF
- GDPR-compliant
- Staff can chat in native languages
- Accessible via mobile or desktop
BENEFITS FOR YOUR HOTEL
BENEFITS FOR
YOUR HOTEL
- Connect with guests the way they want
- Deliver exceptional service, digitally
- Create a guest-first staff culture
ALL FEATURES
• Guests do not need to download an app
• Guests can chat in 100+ languages
• Guests do not have to share phone numbers or social links
• Guests can reach you on their own device without calling or meeting face-to-face
• Guest identified by name and room / villa number
• Staff access via desktop web browser or mobile app
• Traceable task management • Staff can chat in native languages
• Multiple message states, not just “unread/read”
• Secure & GDPR-compliant
• Management can monitor all communications
• Team coaching & feedback inside each guest chat
• Internal groups, teams and message boards
• Secure staff authentication
• No information stored on staff device or in staff applications
• Departments communicate efficiently separate from personal apps