SERVICE, COLLABORATION
& PRIVACY
We know that what goes on behind the scenes is key for a hotel’s success. Staytus is the only platform that allows your teams to deliver a digital experience that is truly five-star.
Service Chat
Deliver an unparalleled service experience with Service Chat. Now, guests can text in their own language with instant translation to-and-from each staff’s selected language. Over 100+ languages supported. Guests also direct dial your guest services, reservations, and/or any other phone number in a single tap.
Hotelier by Staytus
The industry-leading management platform for service delivery, Hotelier delivers transparency and instant notifications to team members of all incoming requests, text and reservations. Available as a mobile app or a desktop browser.
Guest Groups
Instantly connect multiple member of a party (couples, families or friends staying in different rooms) into chat groups for excellent service.
Incognito Mode
Got a VVIP in house? Use Hotelier to mask that guest’s identity and create elite service teams specifically to service the guest and their entourage.
Team Collaboration
With Hotelier, team members can share and follow actions from directly within the chat thread for speedy, error-free service delivery. What’s more, they can use Hotelier to create internal groups, and move the team off retail chat platforms like WhatsApp.
Security & Privacy
Unlike retail chat platforms such as WhatsApp or Messenger, Service Chat via Hotelier is fully complaint with international data privacy and security laws, including GDPR, CCPA, and CPRA. And when an employee leaves the hotel, all content is wiped from the phone.